Privacy Policy

Last updated: November 2024

Introduction

Genesis Healthcare SLU (“we,” “us,” or “our”), domiciled at Carrer de Ses Escoles #2, int. 19, Sant Julià de Lòria, Andorra AD600, respects the privacy of our users (“user” or “you”) and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.genesishealth.life, including any related media forms, channels, mobile websites, or mobile applications (collectively referred to as the “Site”).

By accessing or using the Site, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy. If you do not agree, please do not use the Site.

Changes to this policy

We may periodically update this Privacy Policy to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date above and provide prominent notice on our Site, including email notifications where appropriate. Your continued use of the Site after any changes indicates acceptance of the updated Privacy Policy. We encourage you to review this page regularly.

Data collection

We may collect various types of information, including:

Personal Data: Information you voluntarily provide, such as name, email address, phone number, and demographic details (e.g., age, gender) when you register on our Site or participate in activities like online events, surveys, or online programmes. 
Derivative Data: Technical data automatically collected (e.g., IP address, browser type, operating system, pages viewed, and site interactions). This helps us optimize the Site experience.
Social Network Data: If you connect your social media account (e.g., Facebook, Google), we may collect data available through those networks, such as your name, profile picture, and contacts, based on your permissions.
Mobile Device Data: Information about your mobile device, such as its ID, model, manufacturer, and location, which may be collected when you use our mobile application with your consent.
Third-Party Data: Information from third-party sources, such as personal details if you connect your account to third-party services and authorize data sharing.

Use of your data

We use collected data for the following purposes: 

To create and manage your account.
To personalize your experience and provide you with tailored content, recommendations, and promotions. 
To improve the efficiency and functionality of the Site.
To conduct analytics and compile statistical data (aggregate and anonymized) to enhance our services.
To communicate with you about your account, respond to inquiries, and provide customer suppor
To send newsletters, targeted advertising, and other information about the Site with your consent
To comply with legal requirements, prevent fraud, and protect against criminal activity.

Legal Basis for Processing: We process your personal data only where we have a legal basis to do so. This includes:

1. Consent: When you have given consent (e.g., for marketing communications).
2. Contract: When processing is necessary to provide you with requested services. 
3. Legal Obligation: When required to comply with legal obligations
4. Legitimate Interests: For our legitimate business interests, except where these are overridden by your rights and interests.

Data sharing

We may share your information in the following scenarios:

Service Providers: We work with third-party service providers for functions like payment processing, email delivery, hosting, and customer support. These parties are only authorized to use your information as necessary to provide services to us and must adhere to this Privacy Policy.
Marketing Partners: With your consent, we may share information with marketing partners to provide you with relevant offers. You can withdraw consent at any time.
Legal and Regulatory Compliance: We may disclose data if required by law, court order, or regulatory authority, or if necessary to protect our rights or the rights of others.
Corporate Affiliates: We may share your information with affiliated companies (e.g., subsidiaries) that are required to honor this Privacy Policy
Public Posts and Interactions: Information you post publicly on the Site (e.g., comments or messages) may be visible to other users.

We do not sell or share your data with advertisers without your explicit consent.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to customize your experience and analyze trends. You can manage your cookie preferences through your browser settings, though doing so may affect the Site’s functionality.

For more details, please see our Cookie Policy, which is incorporated into this Privacy Policy. You can also visit the Network Advertising Initiative
Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool to manage preferences for certain ads.

Security measures

We employ administrative, technical, and physical measures to safeguard your personal data. While no security method is entirely foolproof, we take reasonable precautions to protect against unauthorized access, use, or disclosure of your data.

GPDR rights

You have the following rights regarding your personal data: 

Right to Access: You may request a copy of your personal data.
 Right to Rectification: You can request corrections to inaccurate data.
Right to Erasure: You can request that we delete your data, subject to legal obligations.
Right to Data Portability: You may request your data in a portable format.
Right to Restrict Processing: You can request a halt to certain data processing activities.
Right to Object: You can object to data processing based on legitimate interests.
Right to Withdraw Consent: Where consent is the basis for data processing, you can withdraw it at any time.

To exercise these rights, contact us at contact@genesishealth.life. We may require verification of identity before processing requests and may retain certain data as required by law.

Children’s privacy

We do not knowingly collect or solicit data from users under 16. If you become aware of any data collected from a child under 16, please contact us, and we will promptly delete it.

Do-not-track (DNT) signals

Our Site currently does not respond to DNT signals due to the lack of industry standards. We will update this Privacy Policy if a standard for online tracking is implemented.

Managing your information

You may review or update your personal data in your account settings or by contacting us. To opt-out of emails or communications, follow the “unsubscribe” link in our messages or contact us directly.

Contact us

For questions about this Privacy Policy or your data rights, please email us at contact@genesishealth.life.